Frequently Asked Questions
How to place your orders
Online orders
Orders can be placed online at www.ashly.co.za, select your product and check out, follow the online prompts to place your orders.
Order per email
Orders can be placed by requesting an order form from [email protected] or by calling Jacky 061 202 0571 or our office 079 707 6102.
Upon receipt of your order we will send you an invoice and send you information on shipping.
All payments to be made to:
Mercantile Bank: JA Buys
Account number: 1050947053
Branch Code: 450105
Ref number: Order number
May I cancel an order?
Any request to cancel an order must be made within a reasonable time frame, within 1 week of the sale. You will be responsible for all costs incurred on our end up to that point.
Products With Ash
How much ash is needed?
Only a very small amount of ash is needed to create your memorial, about two teaspoons. Once the memorial is made all ash that is left will be returned to you in the same container you sent them to us in.
Will the ashes be visible?
Yes, you will see the ash in your memorial. They will show as flecks of white floating within the glass. The ashes can also create bubbles within the glass as well.
Will the colors look exactly like on the website?
While the same colors will be used in the creation process, please keep in mind these are handmade just for you so there will be slight differences in how the color patterns appear from piece to piece. The colors you see in our examples may not show as prominently as a result. These are individually handmade works of art, they each have their own characteristics and can never be exactly duplicated.
Are the ashes secure within the glass?
Yes, as the memorial is created the ashes will be forever fused within the glass. They will become a part of the glass art.
Shipping
How much does shipping cost?
We prefer to use Courier Guy or Postnet for all our cremation glass memorials when shipping in South Africa. We find them very reliable and their charges reasonable. Shipping prices may vary and will be automatically calculated for online orders.Offline orders shipping costs will be calculated and included once you have placed the order.
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